Terms, Conditions & Client Responsibilities

• —Unless otherwise specified in writing, invoices are due within fifteen (15) calendar days of the invoice date.
• —Deposits required under any proposal or agreement are non-refundable once work has commenced and secure project scheduling, planning, research, and resource allocation.
• —Balances outstanding more than thirty (30) days shall incur a late fee equal to three percent (3%) of the outstanding balance per month or the maximum amount permitted by law, whichever is less.
• —Taylor Made Consulting & Design, LLC reserves the right to suspend or terminate services, withhold deliverables, remove client access to work in progress, or delay future work until all outstanding balances are paid in full.
• —Returned or reversed payments are subject to a $50 administrative fee.

• —Services are limited to those specifically identified in the applicable Proposal, Service Agreement, Statement of Work, or Change Order.
• —Any request outside the agreed scope constitutes additional work and may require a written Change Order, revised proposal, adjusted pricing, and revised completion schedule.
• —Verbal requests shall not modify the scope of work.

• —Hourly engagements are billed based upon actual time worked.
• —Package services include only the revisions specifically stated within the Proposal.
• —Additional revisions, redesigns, or scope changes are billed at the Company's current hourly rates unless otherwise agreed in writing.
• —Consulting Services: $95.00/hour · Design Services: $55.00/hour · Administrative & Bookkeeping Services: $65.00/hour.

• —Retainer agreements are billed in advance. The retainer deposit is the full first month, paid up front, and each month is paid in full upon monthly renewal.
• —Unused retainer hours expire at the conclusion of each billing period unless otherwise specified in writing.
• —Retainer agreements automatically renew unless cancelled with at least fifteen (15) days written notice prior to renewal.
• —Emergency requests, expedited projects, after-hours work, weekends, and holiday services may incur additional fees.

• —All concepts, drafts, source files, working documents, templates, spreadsheets, business plans, financial models, presentations, website code, graphics, designs, methodologies, and proprietary systems remain the exclusive property of Taylor Made Consulting & Design, LLC until all invoices have been paid in full.
• —Upon final payment, ownership of the final approved deliverables transfers to the Client unless otherwise stated within the applicable agreement.
• —Taylor Made Consulting & Design, LLC reserves the perpetual right to display completed work within its portfolio, website, social media, marketing materials, and presentations unless otherwise prohibited by a separately executed confidentiality or nondisclosure agreement.

• —Taylor Made Consulting & Design, LLC shall maintain the confidentiality of all proprietary business information provided by the Client and shall not disclose confidential information except as authorized by the Client or required by law.
• —The Client agrees not to distribute, reproduce, or disclose proprietary methodologies, pricing structures, templates, documentation, or intellectual property belonging to Taylor Made Consulting & Design, LLC.
• —These obligations survive termination of this Agreement.

The Client agrees to:

• —Provide accurate, complete, and timely information.
• —Designate an authorized decision-maker.
• —Respond to requests for approvals within seven (7) business days.
• —Supply requested documents, credentials, financial information, and supporting materials when needed.
• —Review all deliverables for accuracy before final approval.
• —Ensure they possess all necessary rights to any materials supplied to Taylor Made.

Delays caused by the Client may extend project schedules and may result in additional fees. Taylor Made Consulting & Design shall not be responsible for errors resulting from inaccurate, incomplete, misleading, or untimely information supplied by the Client.

• —Taylor Made Consulting & Design, LLC provides consulting, administrative, bookkeeping, operational, marketing, strategic planning, business development, organizational development, website, and design services.
• —Unless specifically contracted and appropriately licensed, Taylor Made Consulting & Design, LLC does not provide legal, tax, architectural, engineering, investment, insurance, or Certified Public Accountant (CPA) services.
• —Clients are encouraged to consult qualified licensed professionals regarding matters outside the scope of the Company's services.

• —To the fullest extent permitted by law, the total liability of Taylor Made Consulting & Design, LLC arising out of any claim related to this Agreement shall not exceed the total fees actually paid by the Client under the applicable engagement.
• —Under no circumstances shall Taylor Made Consulting & Design, LLC be liable for indirect, incidental, consequential, exemplary, punitive, or special damages, including but not limited to lost profits, business interruption, lost opportunities, or loss of goodwill.

• —Taylor Made Consulting & Design, LLC provides professional recommendations, analysis, guidance, and strategic services based upon industry experience and information provided by the Client.
• —Because business success depends upon numerous factors outside the Company's control, Taylor Made Consulting & Design, LLC makes no guarantee regarding revenue growth, profitability, funding approvals, grants, customer acquisition, operational improvements, business success, or any other specific outcome.

• —Written approval of any deliverable constitutes acceptance of all content, including spelling, grammar, calculations, pricing, dates, layouts, contact information, specifications, financial data, and factual accuracy.
• —Taylor Made Consulting & Design, LLC shall not be responsible for errors identified after Client approval, publication, implementation, or printing.
• —Corrections requested after approval may require additional fees.

• —Taylor Made Consulting & Design, LLC may recommend or coordinate services provided by third-party vendors, including software providers, web hosting companies, printers, shipping carriers, payment processors, marketing platforms, contractors, consultants, and other service providers.
• —Taylor Made Consulting & Design, LLC shall not be responsible for the performance, pricing, service quality, availability, delays, outages, or actions of third-party providers.

• —Neither party shall be liable for delays or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, labor disputes, governmental actions, pandemics, cyberattacks, internet outages, utility failures, transportation disruptions, or other unforeseen events.

• —Unless otherwise required by law, Taylor Made Consulting & Design, LLC shall retain project records for one (1) year following completion or termination of services.
• —After this period, records may be securely destroyed without further notice.

• —Taylor Made Consulting & Design, LLC performs all services as an independent contractor.
• —Nothing contained within any agreement shall be interpreted as creating an employer-employee relationship, partnership, joint venture, fiduciary relationship, or agency relationship between the parties.

• —Either party may terminate an engagement by providing fifteen (15) days written notice unless otherwise stated within the applicable agreement.
• —Taylor Made Consulting & Design, LLC reserves the right to immediately terminate services for non-payment, fraudulent activity, harassment or abusive conduct, material breach of contract, illegal activity, or failure to cooperate.
• —The Client remains responsible for payment of all services performed through the effective date of termination.

• —The parties agree to first attempt to resolve any dispute through good-faith negotiation.
• —If unsuccessful, the parties agree to participate in mediation in Lexington County, South Carolina before pursuing arbitration or litigation.
• —Each party shall bear its own costs associated with mediation unless otherwise agreed.

• —Any dispute, claim, or controversy arising out of or relating to this Agreement that is not resolved through mediation shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) or another mutually agreed-upon arbitration provider in accordance with its applicable Commercial Arbitration Rules.
• —Arbitration shall take place in Lexington County, South Carolina, before a single neutral arbitrator. The arbitrator's decision shall be final and binding upon both parties, and judgment on the award may be entered in any court of competent jurisdiction.
• —Nothing herein shall prevent either party from seeking temporary injunctive relief or pursuing claims properly within the jurisdictional limits of Small Claims Court.
• —Unless otherwise awarded by the arbitrator or required by law, each party shall bear its own attorneys' fees, arbitration costs, and related expenses.

• —This Agreement shall be governed by and construed in accordance with the laws of the State of South Carolina without regard to its conflict of laws principles.

• —Electronic signatures, scanned signatures, electronic approvals, and electronically transmitted documents shall have the same legal force and effect as original handwritten signatures.

• —These Terms & Conditions, together with any Proposal, Service Agreement, Statement of Work, Change Order, or other written agreement between the parties, constitute the entire agreement between Taylor Made Consulting & Design, LLC and the Client and supersede all prior negotiations, discussions, representations, and agreements, whether oral or written.
• —No amendment or modification shall be valid unless made in writing and signed by both parties.
• —By signing this Agreement, accepting this Proposal, or submitting payment, the Client acknowledges that they have read, understood, and agree to be bound by the Taylor Made Consulting & Design, LLC Master Terms & Conditions, which are incorporated herein by reference and available upon request or at www.taylormadeconsults.com/terms.